Do you have a problem with your KYC and need to reset it?
Then you will have to provide us with an explanation by submitting a request.
Please explain and justify why you want to remove and change your KYC details through this request.
Your request will be reviewed by our compliance team as soon they have the time.
If your case will be accepted we will reset your KYC status and you will be able to create a new KYC session the next withdrawal session you are doing.
The KYC process
The KYC process is done through our third-party KYC providers and we can not ensure you that you will not be blocked or flagged by our KYC providers which a resubmission could cause. KYC is a delicate and sensitive matter and we do ask you to respect the necessary requirements that are set to follow our KYC policy.