Do you have a problem with your Identity verification and need to reset it?
Then you need to reach out to our support.
Please explain and justify why you want to remove and change your Identity Verification details through this request.
Your request will be reviewed by our compliance team as soon as they have the time.
If your case will be accepted we will reset your Identity Verification status and you will be able to create a new Identity Verification session the next withdrawal session you are doing.
Please provide this information and explanation by submitting a request.
The Identity Verification process
The Identity Verification process is done through our third-party Identity Verification providers and we can not ensure you that you will not be blocked or flagged by our Identity Verification providers which a resubmission could cause.
Identity Verification is a delicate and sensitive matter and we do ask you to respect the necessary requirements that are set to follow our Identity Verification policy.